Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.  Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable.  Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off appointments are available. A "drop-off" means you could bring your pet at the time that works best for you and leave him/her with us for several hours.  Estimates for services may be provided and a deposit may be required at time of drop-off.  Usually we will ask you to drop-off sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

Patient Arrival Policy

For the safety of all animals in our care, we require that all vaccinations be up-to-date.  Though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.  We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time services are rendered.  For your convenience, we accept Visa, MasterCard, Discover, American Express and cash.  River Ridge Veterinary Hospital does not offer payment plans or financing.